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Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
Losing Angry Customers
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
MarketWatch (press release)
... further distinguishing the company as the one businesses have come to rely on for value, superior customer service and the best in business solutions. ...
and more »
OregonLive.com (blog)
What can you say to win over a Comcast customer? We deliver the highest value for the price you pay. We also have excellent customer service. ...
and more »
MarketWatch (press release)
BMC's Remedy suite now supports more than 4000 service requests every month, seamlessly integrating customer support, change, asset and request management. ...
and more »
TechRepublic
It assesses the state of customer service issues specifically, what the support industry does and how well it does it. (Is this item miscategorized? ...
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MarketWatch (press release)
"We are always looking for ways to improve our customer service, and we believe that CSI's products and services will allow us to better serve our customers ...
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MarketWatch (press release)
We felt that it was essential to align our customer service offering to the exceptional experience offered by our products. With that in mind we needed a ...
and more »
Forbes (blog)
WBXH
The moderator of the list posted on myFico.com wrote the numbers "...get you past frontline CSR's (Customer Service Representatives) directly to Credit ...
How to Pick the Best Credit Card: 4 Factors You Should Always WeighCredit Loan (blog)
all 86 news articles »
MarketWatch (press release)
"The company's proactive initiatives to reduce the costs associated with its products and services have helped to build stronger customer relationships. ...
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MarketWatch (press release)
... such as Customer Relationship Management (CRM) and flexible, on-demand, customer service solutions," said Amit Venugopal, board member at ecenta. ...
and more »
EON: Enhanced Online News (press release)
“I'm proud of the team's accomplishments and our implementation of new technologies for customer care, which enable us to deliver the premier service our ...
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Ebooks, Scripts,
Websites, and more... Q: I'm so sick of you so-called business experts always... Read More According to customer service studies by marketing gurus of the... Read More Resistance has to do with putting up blocks that prevent... Read More It is important to remember that the customer doesn't necessarily... Read More You probably spend a great deal of your time looking... Read More A few months ago, I wrote about ingenious styles of... Read More I hate to sound like one of those cheesy get-rich-quick... Read More What customers really want can be divided into two areas.Firstly... Read More Is customer service a lost art? Before you answer that... Read More Sure, all clients are different. They have different kinds of... Read More I spent some twenty years in the corporate world, for... Read More Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More In today's demanding economy, the first line of any business... Read More There are two kinds of customer service we all experience... Read More Want to know the secret for keeping your clients forever?... Read More "Every company's greatest assets are its customers, because without customers... Read More One of my classes in management focused on the repeat... Read More One of the basics of acting taught to me in... Read More Even the best business will receive an occasional customer complaint.... Read More As someone who has been heavily involved facilitating strategic planning... Read More What do your customers experience when they interact with your... Read More With all of the calendars and PDA's and lists I... Read More Customer service is an integral part of our job and... Read More Five minutes into the call I knew this client was... Read More Like any business, carpet and upholstery cleaning requires excellent customer... Read More
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websites
The Great American Customer Service Unawareness Campaign
Customers Who Rave About You and Your Service
Reducing Customer Resistance to Your Product or Service
What Every Manager Should Know About Seeing the World from Where the Customer Is Standing
Customers - Hold Onto the Ones Youve Got
Sorry, No Customer Service After 4:00 P.M.
How To Boost Your Bottom Line With Two Little Words
Customers - What They Really Want - 6 Secrets of Customer Service
Customer Service - A Lost Art?
4 Things Your Clients Want From Your Company
How to Succeed in Business Without Compromising Your Integrity
Top Ten Strategies for Delivering 5-Star Customer Service
CRM - Its Relevance
Add Value - And Kill Mediocrity in Customer Service
Client Appreciation - It Means Everything!
8 Critical Steps to Establish a Customer Service Culture
The Death of the Loyal Customer
All of the World of Business Is a Stage
Handling Customer Complaints
Client Service as a Competitive Advantage
Be the Customer: See Yourself as Your Customers Do
Boomerang Customers- What You Might NOT Think Brings Them Back!
At Your Service: The Ten Commandments of Great Customer Service!
Dont Work with Jerks: How to Recognize a Difficult Client Early
Carpet Cleaning in Surrey
Affordable and Reliable Web Hosting Starting at $1.95/Month
Customer Service Is Dying - and Im Not Feeling So Good Myself
Have you ever called a company and been greeted with... Read More
The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better
Yesterday I went to buy a sandwich at a franchised... Read More
Make Sure You Get The Customer Perspective
Businesses that fail, often forget to seek out the customer... Read More
Dealing with Disgruntled Customers
No matter how hard you try, in business you simply... Read More
And The Difference is... Attitude
I returned a rental car at an airport yesterday. As... Read More
Accountability
The Call Center world is an intense pressure-driven environment continually... Read More
What Every Employee Should Know About How to See Customers Problems from Their Creative Side
Customer Service is a blessing and a curse; a blessing... Read More
What Do They Want Anyway?
You want customers. I want customers. We all want customers.... Read More
Top 10 customer service tips
1. Hire people who have a service attitude. Some people... Read More
Making Customer Satisfaction Surveys Work
Why bother? Good customer service is the life blood of... Read More
Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up... Read More
Customer No Service - How to Lose a Loyal Customer!
So today was the day where I almost stopped going... Read More
How To Kick Your Customer Service Up A Notch!
Welcome to the inaugural issue of Human Tech Tips --... Read More
Over Delivering Provides Big Results
Over promising is a problem only when you under deliver.... Read More
Renewing Customer Loyalty
Every business loses customers, but not many do much about... Read More
4 Tips Toward Overcoming Bad Customer Service
Customer service is the pits, you say. You are not... Read More
Restaurant Owners ? How Important are People Skills?
You are serving great food. Your establishment is new, spotless... Read More
Leverage Customer Capital First
If you're still dreaming about raising outside capital for your... Read More
Debt Elimination Scam
May people these days have a problem with mounting debt.... Read More
Creating the Right ?Viral Reputation?
Unless you are brand new to business, or have been... Read More
What Every Employee Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win... Read More
Sending Mixed Signals Can Send Your Clients Away
I call it the "wave and roll."You walk up to... Read More
How CRM Software Works -- Creating Customer Satisfaction with a Click
When people ask, "What is CRM?" the literal answer is,... Read More
Customer Feedback: Everyone has an Opinion - USE IT!
Have you ever been in a department store and known... Read More
The Number 1 Rule for Businesses - Be Professional
Have you ever walked into a store and things looked... Read More
Customer Service Customer Service |